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FAQ

Will this application run on a shared web hosting environment?

How easy is the installation process?

What exactly do I get after I've placed my order?

Are there any arrangements for upgrades, support and annual maintenance charges?

What browsers does Smart Live Support support?

Why is your live support better than the others?

What is your upgrade policy?

Q: Will this application run on a shared web hosting environment?
A: Yes, as long as the system requirements are met. Please make sure that you have IIS running and Microsoft ASP.NET Version 1.0+ installed on the machine where you want to install Smart Live Support..

Q: How easy is the installation process?
A: It is very simple and is explained in detail in the application's installation manual. Basically all you need to do is to unzip and upload some files to the web server (BY FTP). All the application can be deployed by FTP

Q: What exactly do I get after I've placed my order?
A: When you purchase a license for our software product, you receive:
1. Download link, allowing you to download the program.
2. FREE LIFETIME upgrades to the updated versions.
3. FREE LIFETIME customer support

Q: Are there any arrangements for upgrades, support and annual maintenance charges?
A: Updates and support are free. In addition to our free support we have Optional Urgent Support to solve immediate issues.

Q: What browsers does Smart Live Support support?
A: Smart Live Support is cross browsers software that works with all internet browsers.

Q: What is your upgrade policy?
A: We provide free life time upgrades.

Q: Why is your live support better than the others?
A: Our live support is better because we built it with you in mind. We tried our best to make this program easy to use and administer.

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