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Multiple Chat Sessions.
Operators can handle multiple chats.

Searchable Chat Transcripts.
Ability to easily view and search saved transcripts.
Custom Departments
Support areas such as Sales, Tech support, etc.
Monitor Several Departments with a Single Operator
Operators can provide support for multiple departments.
Unlimited Operator Accounts
You can have as many operators as you like online at any one time.
Department to Department Transfers
Transfer client to different departments.
Administrative Control Center
Master administration center (Mangage operators, departments, chat sessions, plus lots more!).
Canned Messages
Canned Messages (Pedifined messages that you can send with the push of a button),
Custom Greeting Messages
Custom greeting messages for all operators.
User Banning
Ability to ban users from using the Smart Live Support.
Custom Chat Header Logo
Choose your Chat Logo from the list we provide or upload your own!
Country Lookups
Smart Live Support can automatically detect the country where your customer is located.
Custom Online/Offline Status Icons
Choose your "Online" and "Offline" status icons from the list we provide or upload your own!
Sound Effects A clear sound will notify you of new chat requests. Turn up your speakers and go watch some TV!
Offline Message Wait-time
Auto Direct users to leave an Offline message after a given amount of time waiting.
Users Typing Notification
Notifies the user when the other party is typing a message
New Chat Request Notification
A clear sound will notify you of new chat requests. Turn up your speakers and go watch some TV!
Easy-to-use interface makes administration a snap!
Automatic Purging of Chat Transcripts
You can set the system to automatically remove older session transcripts in order to keep your database working fast.
IP Filter
Block any undersired calls and spammers by using the built in IP filtering system.
Printable Transcripts
Users can get printable versions of the chat transcripts with just a click.
No traffic limits
since the program resides on your server.
Instant setup.
It is enough to have any shared or dedicated hosting account to use our software. Our support managers are always happy to assist you with installation.
Finally, unbeatable price and full satisfaction guarantee.
Check out our online demo.
Start supporting your customers online in few minutes!